1. Information We Collect

We collect information needed to operate our store, complete transactions, provide support, and improve the customer experience.

Information You Provide

We may receive personal information when you place an order, create an account, subscribe to communications, contact us, or otherwise submit information through the website.

• Your name and contact details.
• Email address and telephone number.
• Billing and delivery address.
• Order, account, and customer-service information.
• Payment-related information needed to authorize a transaction.

Information Collected Automatically

When you browse the website, certain technical and usage details may be collected automatically, including your IP address, device type, browser information, pages viewed, and interaction data from cookies or similar technologies.

2. How We Use Information

Depending on the context in which information is collected, Nexqari™ may use it for the following purposes:

• Process payments and fulfill orders.
• Send confirmations, shipping notices, and tracking updates.
• Respond to questions and provide customer support.
• Maintain, troubleshoot, and improve the website.
• Understand product interest and general site usage.
• Detect unauthorized activity, fraud, or security threats.
• Send promotional communications when you have opted in.
• Meet legal, regulatory, and accounting obligations.

3. Data Security

We use reasonable administrative, technical, and organizational measures to help protect information handled through the website.

• Payment details are transmitted through secure payment services.
• Access to business information is limited to authorized personnel and service providers.
• Security controls are reviewed according to operational needs.
• Complete credit or debit card numbers are not stored on our ordinary store servers after payment processing.

No online transmission or storage method can be guaranteed to be completely secure. You should also protect your account credentials and avoid sending sensitive payment information by email.

4. Sharing with Service Providers and Partners

We may share information with companies that help us operate the store, process payments, deliver orders, provide hosting, offer analytics, manage communications, or protect the website.

These providers may process information only as needed to provide their services or meet legal requirements. We do not sell personal information as a standalone customer list.

Advertising and Analytics Services

Some third-party services may use cookies, pixels, or similar tools to measure campaigns, understand website activity, or display more relevant advertising. Their handling of information is governed by their own privacy notices.

5. Cookies and Similar Technologies

Nexqari™ and certain service providers use cookies and related technologies to remember settings, support cart and checkout functions, understand site performance, and measure marketing activity.

• Essential cookies: support core website and checkout functions.
• Analytics cookies: help us understand traffic and improve the site.
• Marketing cookies: may support advertising measurement and personalization.

Shopify’s cookie information is available at: Shopify Cookie Policy

You can manage or block cookies through your browser settings. Disabling certain cookies may affect cart, checkout, or other website functions.

6. Third-Party Websites

Our website may contain links to external websites, apps, payment services, or social-media platforms. These services operate under their own privacy practices.

Nexqari™ is not responsible for the privacy, content, security, or availability of websites that we do not operate. Please review the privacy notice of any external service before providing information.

7. California Privacy Information

California residents may have privacy rights under applicable California law, including rights to request information about the collection or use of personal information and to request correction or deletion where legally available.

Requests may be submitted using the contact details at the end of this policy. We may need to verify your identity before completing a request.

Browser Privacy Signals

Where required by applicable law, we will process recognized preference signals according to the requirements that apply to the relevant user, browser, and device.

8. Children’s Information

Our website is not directed to children under the age of 13, and we do not knowingly request personal information from children under 13.

If you believe that a child has provided personal information through the website, please contact us. Where required, we will take reasonable steps to remove the information.

9. Data Incidents

If we become aware of a security incident involving personal information, we will assess it and take reasonable response measures. Where notification is required by applicable law, we will notify affected individuals or authorities within the period required by law.

10. Marketing Emails

We may use your email address to send order-related messages, service notices, and other communications necessary to operate your account or complete a transaction.

Promotional emails will be sent only where permitted and, where required, after you have opted in.

• Marketing messages will identify the sender.
• Promotional content will not use misleading subject information.
• You may unsubscribe through the link included in the message.
• Unsubscribe requests will be processed within a reasonable period.

11. Contact Us

If you have questions about this Privacy Policy, your personal information, or the way Nexqari™ handles data, please contact us:

Hangzhou Xiyue Technology Co., Ltd.
Brand: Nexqari™
Email: service@nexqari.com
Phone: +86 184 3713 3400
Customer service hours: 8:00 AM–10:00 PM, China Standard Time (UTC+8)

Business address:
Room 424-9, Bonded Building, West Side of Baoshui Road,
Hangzhou Airport Economic Zone, Xiaoshan District,
Hangzhou, Zhejiang Province, China