1. Return Eligibility

Return requests may be submitted within 30 days after the order has been delivered.

For an item to be considered for return, it should meet the following conditions:

• The item is in the condition in which it was received.
• The item has not been used, worn, or altered.
• Original tags and packaging are included where applicable.
• Proof of purchase or the relevant order details are available.

2. Starting a Return Request

To request a return, contact our customer support team before sending any item back.

If the request is accepted, we will provide the applicable return instructions and explain where the package should be sent.

Products returned without prior contact and authorization may not be accepted or processed.

3. Damaged, Defective, or Incorrect Items

Please review your order after delivery. If an item arrives damaged, defective, incomplete, or different from the product ordered, contact us as soon as possible.

Please include your order number together with clear photographs and a brief explanation of the issue. This allows our team to review the situation and determine an appropriate solution.

4. Items That May Not Be Returnable

Some products may be excluded from return consideration because of their nature, condition, or applicable restrictions.

• Perishable products, including food, plants, or flowers.
• Customized or personalized products.
• Personal-care, hygiene, or opened-use items.
• Hazardous materials, flammable liquids, or gases.
• Original shipping charges paid at checkout.
• Gift cards and items identified as final sale.

If you are uncertain whether a product qualifies, please contact us before shipping it back.

5. Exchanges

If you would like a different item, size, or variation, the most straightforward process is generally to request a return for the original product and place a new order after the return has been accepted.

A new order is subject to product availability and the prices shown at the time it is placed.

6. European Union Cooling-Off Period

Where applicable law provides a 14-day right of withdrawal for orders delivered within the European Union, eligible customers may cancel or return an order within 14 days without providing a reason.

Returned products should remain unused, in suitable condition, and accompanied by the available original packaging and proof of purchase. This statutory right may apply separately from the standard return period described above.

7. Refund Processing

After the returned item reaches us, it will be reviewed before a refund decision is made.

• Approved refunds are sent to the original payment method.
• Refund processing may take up to 10 business days.
• Your bank or payment provider may require additional posting time.

If more than 15 business days have passed after refund approval, contact us at service@nexqari.com so we can review the status.

8. Return Instructions and Address

Do not send a return package until your request has been reviewed and return instructions have been provided by Nexqari™.

The return destination may vary according to the order and the fulfillment route. An authorized return address or shipping label will be provided directly by our customer support team after approval.