How We Handle Delivery

Nexqari™ offers a range of home, household, lifestyle, outdoor, and pet-related products. Depending on the item and destination, orders may be prepared through selected fulfillment locations and shipping partners.

Using an appropriate fulfillment route helps us organize orders efficiently while giving customers access to practical products for everyday use.

• Orders are checked and prepared before dispatch.
• Shipping methods may vary according to destination and product.
• Delivery estimates depend on the carrier and local conditions.

1. Order Processing and Shipping Fee

After an order is submitted, time is required for order verification, preparation, packaging, and handover to the shipping carrier.

Processing Time

Please allow 2–4 business days for order processing before shipment. During holidays, promotional events, or periods of unusually high order volume, processing may take up to 5 business days.

Shipping Fee

A flat shipping fee of $5.99 applies to orders, regardless of the delivery destination.

2. Estimated Delivery Periods

Delivery times are calculated after the order has been processed and shipped. They are estimates rather than guaranteed arrival dates.

Actual delivery may be affected by weather, carrier operations, customs processing, public holidays, or the delivery conditions in the destination country.

3. Tracking Your Shipment

Once your order has been dispatched, we will send a shipping confirmation message containing the available tracking information.

• Tracking details may require 1–3 business days to become active.
• Several carrier scans may appear together after the first update.
• A temporary lack of movement does not necessarily mean the parcel is lost.

If the tracking status remains unchanged for an extended period, please contact us at service@nexqari.com.

4. Customs, Duties, and Local Taxes

International shipments may be subject to customs duties, import charges, local taxes, or other fees imposed by the destination country.

• Any applicable import charges are the responsibility of the customer.
• Customs procedures and fees differ between countries.
• Customs clearance may affect the final delivery schedule.

Nexqari™ cannot control or guarantee the processing time of local customs authorities.

5. Address Changes and Order Cancellations

Orders may begin processing shortly after payment is completed. If you need to correct a shipping address or request cancellation, please contact us as soon as possible.

Requests should be sent within 12 hours of placing the order to service@nexqari.com.

Once an order has entered processing or has been handed to the carrier, we may no longer be able to change the address or cancel the shipment.

6. Delayed, Lost, or Damaged Parcels

Damaged Package or Product

If your parcel arrives visibly damaged or the product is damaged, please contact us within 72 hours of delivery and include clear photographs of the outer packaging and the affected item.

Parcel Lost in Transit

If the carrier confirms that a shipment has been lost in transit, please contact our support team. We will review the shipment details and determine the appropriate resolution.

Delivery Address Issues

Please make sure that the shipping address and contact information entered at checkout are complete and accurate. Delays or failed delivery caused by an incorrect or incomplete address may require additional carrier handling.